Hillberg & Berk purchases can be returned for a full refund within seven days or store credit within 14 days, with the original receipt. Products received as a gift may be returned for store credit with a valid gift receipt. Gift receipts are valid for 45 days after purchase. Please note, return shipping is the responsibility of the customer.
Please click here to submit a request to return your online order. Once your request has been submitted, a member of our Client Care Team will be in contact with further instructions. Please note, the product must be in original condition, and online orders cannot be returned in-store. Refunds are issued back onto the original form of payment, or in the form of online store credit. Monetary refunds cannot be returned to alternate cards or issued in a different method of payment.
If you have any questions, please contact our Client Care Team toll-free at 1.888.997.3095 Monday to Friday 8:30-5:00 CST, or email firstname.lastname@example.org